Safety
- Correct footwear must be worn by all riders. Riding boots or a sensible shoe/boot with a heel may be worn, but runners/trainers will not be allowed.
- Riders must switch mobile phones off when riding and no cameras will be allowed out on treks.
- Parents and members of the public are asked to remain outside the arena unless asked to enter by a member of staff. Clients are also asked to please keep off the fences.
- No flash photography around the arena please.
- Clients are asked to always be aware of danger while around these premises, especially around the horses and stable area.
- Clients are asked to supervise children at all times and are asked not to enter the stable block or stables. Please do not feed the horses and no dogs are allowed on the premises.
Booking, Payment & Cancellation
- All riders must complete a Registration Sheet and Disclaimer form before they ride.
- In the event of cancellation of bookings please refer to our policy on same below.
- For ease of management all clients are asked to pay for their lessons or treks in advance at the office before the beginning of the session.
Bookings & Refunds
- Clients who do not cancel their lesson (i.e. failure to turn up) or fail to give reasonable notice (min 24 hours) will be charged in full for that lesson. In the case of scheduled events, these events must be paid for in full prior to the event. In the case of cancellation with one week's notice a full refund will be given. In the event of cancellation with 48 hour's notice a 50% refund will be given. No refunds will be given under 48 hour's notice or if a client fails to turn up. No exceptions will be made.
The management reserves the right to add to or amend these terms and conditions.
We also reserve the right to refuse entry to these premises.
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